Well, consider what Disney did with Oni-Wan Kenobi: there they used artificially manufactured racism, by singling out 5 troll comments out of 10,000, in order to claim they were under "racist attack" and thus handwave away the bad reviews. That was clearly deliberate; and I don't think Amazon is any less cunning than Disney.
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The entire plot of The Lord of the Rings could be said to turn on what Sauron didn’t know, and when he didn’t know it.
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