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Bureaucrats.
I bet Mordor is filled with them; power-crazed little men and women dismissing any attempt of a constructive dialogue by referring to a rule or regulation they alone can interpret correctly, saying 'it's not my fault it's like this' or 'There's nothing I can do, my hands are tied', with ill-concealed glee.
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"You can always come back, but you can't come back all the way" ~ Bob Dylan
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