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Everything I said in post 908. To the power of 10.
And my own stubborness - for continuing to vent my frustration at some support centre incompetent, telling him exactly what I thought of him and his cowboy employers, even though I knew it was costing me 50p a minute for the pleasure, and that I also knew that was the only reason he was putting up with it and not putting the phone down on me.
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Out went the candle, and we were left darkling
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